The virtual PBX is greatly in demand and rampantly used in all sizes of business enterprises, it will be worthwhile to understand how a virtual PBX works.
How Does Virtual PBX Service Work?
As most of us are aware, PBX is an acronym for Private Branch Exchange that have the ability to keep calls on hold, transfer calls, pick up at the transferred point, then re-transfer if need be and a host of such facilities. PBX looked bulky and uncouth incongruous with the overall aesthetics of office interiors.
Till recently PBXs were deemed luxury equipment affordable only by big business houses and multinational corporations. But with the advancement of communication technology and the introduction of Virtual PBX, today even the small businesses can own a virtual PBX.
As the virtual PBX is greatly in demand and rampantly used in all sizes of business enterprises, it will be worthwhile to understand how a virtual PBX works.
As a first step, you select a phone number and this phone number can either a local number with your local area code pre-fix or it can be a toll free number with the prefix of 800, 888, 866 or 877. In fact, virtual PBX lets you choose either or both.
The obvious next step is to create extensions for each of the employees to whom you wish to provide telephone facility. These extensions can be linked with any phone that your employees may have. In fact, incoming calls can be routed to a cell phone, home phone or any other phone.
When an outside caller dials either your toll free or local number that you have designated for your virtual PBX, the outside will hear a recorded voice saying, "Thank you for calling XYZ Corp, for sales press 1, for service press 2, for accounts press 3 etc. Of course, you can record your greeting message in any manner you choose.
The caller would then press the appropriate number button and his/her call will get diverted to concerned employee/department. There is a provision for any missed calls to go to a mailbox where a caller hears an existing taped message and can then leave a message for the called department.
In other words, having a Virtual PBX working for you is as good as having a virtual receptionist. In that sense, a virtual PBX provides your business, whatever its size, the image of a large corporation. All customers will feel satisfied they are dealing with a big and reputed business enterprise.
The other advantage of having a Virtual PBX is it eliminates the need for listing multiple phone numbers in your advertisements, your Web site and other printed sales promotion materials. With a virtual PBX phone system you can enjoy sophisticated features of a multinational company, without buying any expensive equipment. A virtual PBX comes with a host of features such as voicemail, fax mail, auto attendant and find-me/follow-me call forwarding.
But the fact remains that to fully benefit from the multifarious advantages of a Virtual PBX, you need to tie up with a reliable and reputed service provider.
Article Link ~ How Does Virtual PBX Service Work?
Author ~ jmsallen